Ernie Francisco

Review of The Ford Store San Leandro Lin...

Billy changed my perception of bringing a car for ...

Billy changed my perception of bringing a car for service a dealer store. I came in to get an oil change for my 2018 Fusion. I'm new to the area and I walked in and wandering around looking for someone and he greeted me and asked if I need help? I been in the service industry for a long time myself so when he greeted me, I know that Billy understand customer service! However, I really just wanted an oil change because I was pressing time but he showed me the options and price difference and made a lot sense and he did not pressure me in buying it. He explained it very well and that's what I want from a service advisor who can convince me. I hate going to a dealership and talking to someone who doesn't know what their talking about to sell and then their attitude change when you won't go their plan. Billy is excellent service advisor and he's good of what he does. If I have mechanic shop I would lure him to come and work for me. :-) Thank you, Billy and hope you enjoyed that lunch meal!