online renewal is easy and immediate, however I mu...

online renewal is easy and immediate, however I must point out that all the operations cannot be performed from the site. I had to change the type of guide (which cannot be done online) and to speak with an operator I was on the phone from 12.30 to 13.15 today (29/01/2020) without getting an answer. In the afternoon I tried again and the wait was shorter (about 5 minutes)