Reservation of a long weekend on hotel.com in Apri...

Reservation of a long weekend on hotel.com in April 2020. Unfortunately with the confinement our reservation was canceled and no refund was made by the hotel or by the hotel.com site despite the promise in the conditions cancellation. We had to do the hotel.com site work by calling the hotel managers directly and they refused to reimburse us. No postponement of reservation was offered to us!
we will no longer make reservations with Hotel.com.