Alton Edmonds

Review of Haley Dodge

"WARNING LONG REVIEW"

"WARNING LONG REVIEW"
"TL;DR: The service department is very bad, and you WILL wait for hours! Take your car somewhere else to get it looked at and inspected"

I had to take a day just to gather my thoughts on what I wanted to say so I could be fair. Let me start by saying that I normally NEVER post reviews but I just to had to this time. I have never in my life been more disappointed with a dealership in my life until I came here. First off, like a lot of people, my time is very limited. I made an appointment to get an oil change, an inspection and also get my car looked over because I felt as if it wasn't driving properly. When I set the appointment up I made it clear that I wanted the ENTIRE car looked over and I even asked them for the price. The person I talked to told me that it was included with the state inspection but I AGAIN tried to clarify that I wanted an overall thorough look at the car NOT just a quick glimpse that's included in the state inspection. The person I talked to basically just told me what I wanted to hear to get me off the phone. So when I get there I wait at least 2 hours for everything to be completed (They also gave me the cheapest oil they probably had because my oil life only went back to 15%) but then they tell me that if I wanted my car looked over I have to bring it back and pay another fee which at the time says it was $116 for it. This is exactly what I was trying to avoid (Not the fee) but me bringing my car back in and taking off another day from work! If the person I talked to would've just listened to my request I would not have had this problem and even if they couldn't complete all of that in a day that's fine, but TELL ME THIS WHEN I CALL! So I can make the additional and needed plans.

I ended up making another appointment on Monday at 9am. I sat in there from 9am all the way until 3pm, 6 HOURS For them to find nothing?? In JUST 5 mins of me walking around my car I found that my car had a windshield wiper fluid leak! They NEVER mentioned this and I didn't notice until I got home. So what was they doing for those 6 hours?? My GPS is still malfunctioning and they claim they must observe it malfunctioning before they can fix it. They gave me the run around with my broken tire sensors and claimed that I or someone else was the one that damaged them so they refused to let warranty cover it. Also they was supposed to change a filter and add new brake fluid since my current fluid was black, but they didn't even do that. So let me get this straight, I payed $129, and sat and waited patiently for 6 hours for y'all to do NOTHING? Is that fair?? It was so ridiculous that the cashier said "I thought you would've been out of here by now" I think she was also being sarcastic and passive aggressive, but I can't prove it. They didn't even send me a survey to rate them like they did on the previous visit because they know that their service was terrible. I just dread going to dealerships because the service departments always just seems like they deliberately try to screw you and it's almost pointless to buy extended warranty on cars when they make it almost impossible to use it. I would NEVER recommend this place to anyone in a million years! Don't let these positive ratings fool you!