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Ladies and gentlemen, please do not fall for these...

Ladies and gentlemen, please do not fall for these Bunq scam practices. At first glance it all looks very nice and innovative. Banking the future. Nice to be able to use two bank accounts with a debit card and to be able to adjust your pin code without any problems. But here comes the problem: As soon as you run into problems, you don't have decent customer service or an office where you can step in and ask your question. You will not get much wiser through the support department either. My experience is that I have been to Prague and used the Bunq credit card there. Handy as a credit card, until a month later Bunq debits an amount of 249 euros from my account with the excuse that there was a bug in the system and that they have incorrectly credited 249 euros to my account. However, I have never seen a refund of 249 euros on my bill, but they now claim to be. As soon as you ask a question via support you will receive an answer in English and you will receive a very short and business-like answer that it was. This is not right!! As soon as I ask if they want to sort this out, they don't start, because what they say would be right and what I claim is not. They indicate that I have to export my account statement. As soon as I do that, it is as unclear as the plague that I cannot do anything about it. Each amount has been debited twice and credited twice and debited again. Very weird. So you don't get much wiser via the support function. In my eyes they are scammers and I should never have started on this nonsense couch called bunq.

As a fanatic Bunq user I am very disappointed in Bunq and will immediately cancel my bunq account. Never again Bunq for me. Nice a bank I can trust such as ING or Rabo.

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