I can never get any quality customer service when...

I can never get any quality customer service when calling..I continuously get filtered back to the website..which is out dated an does not have current phone numbers for physician's. The reps on the phone just rush you off an try to get you to do everything but talk with them for clarity. Basically flagrantly disregarding your health an your concerns.
I just wonder if they realize if I was not having a medical issue that needs attention I would never be calling..can't wait to switch insurance carriers!