I had reserved a room at the hotel well in advance...

I had reserved a room at the hotel well in advance of my trip. 2 days before I was supposed to check in I received an email thanking me for notifying the hotel about my change in plans and confirming that my reservation was cancelled. I hadn't changed my plans or requested a cancellation. I called to ask what was going on and was told there was a fire at the hotel and it would be closed for the time I was supposed to be staying there. I don't know why they didn't just say that in the email, but ok, accidents happen. The way they handled the accident was terrible, though.

They tried to make it sound like they were doing me a favor by issuing a full refund for the reservation they cancelled. Gee, thanks Hyatt. They didn't make any effort to help me find another room on such short notice, and obviously I had to pay through the nose when I did find another room. I asked Hyatt to reimburse me for the difference in cost, since the other hotel had rates almost identical to Hyatt's at the time I booked with Hyatt, but increased substantially in the intervening time. This is what an airline does when they have to cancel a flight because the airline recognizes that a person's travel plans extend beyond just the flight being purchased. Apparently the people at Hyatt don't grasp this concept, because they rejected my request. I had been a member of Hyatt's rewards program prior to this incident, but I'll never book with them again.