The property is gorgeous - but... there are so man...

The property is gorgeous - but... there are so many things to do and the staff doesn't try all that hard to make recommendations to help you get on track. Overall, there is a general lack of thoughtfulness - for example we arrived at noon and no one thought to make lunch recommendations. The experience seems to be better for repeat customers - once you know where things are and what you want to do, the staff's indifference is harmless.

We had some rude encounters too. The team member in the spa watched us like a hawk while we were in the shop. It felt like she thought we were going to shoplift. A different team member on the breakfast buffet line who was preparing my plate rushed me by saying "what else do you want?".

The hotel is really old. Our air conditioner wasn't working and even after the handyman came up to fix it, it left a lot to be desired. Still, I wonder why it wasn't working in the first place - for the cost, you'd expect tighter quality control on that sort of thing.

A big turn-off for me was that there was another guest who was free to walk around without a mask on. He was clearly a regular because he was first name basis with the staff. He was proudly wearing his Trump hat and shirt. Meanwhile, my daughter was told more than once to wear her mask.

The price point is pretty high. The rooms aren't luxurious, the food is good but not memorable and the extras are quite expensive.