I've been going to Van's shoes since 1979...we cam...

I've been going to Van's shoes since 1979...we came here to get a pair for my son. The customer service was very good. The first pair tried on didn't look right. After a closer inspection, it was noticed the shoes were actually worn and had scuff marks and smudges on the sides. As if they were worn just for a day and returned. When I told the clerk about it, he apologized and brought another pair, which were brand new. They fit my son and we purchased them. Just an fyi, always double check your new shoes, either here or Nordstrom's, or anywhere for that matter. A good lesson learned. I would still buy from here and the customer service was good. This could of happened anywhere.