Somebody needs to be accountable for when packing ...

Somebody needs to be accountable for when packing up patients belongings. I was transfered from regular room to ICU. I was not there when this was done. I don't understand how all personal items were in one spot when this was done. Everything was packed up and accounted for EXCEPT my upper dentures. They were in a blue denture cup, sitting right there where everything else was. And you missed them? NOW, Mercy is telling me they are not responsible and they are not going to reimburse me for them. This is bull. We will see.