My husband and I stayed Aug 14-16th. This was a co...

My husband and I stayed Aug 14-16th. This was a couples getaway. The hotel is very beautiful and they follow COVID 19 recommendations rigorously. The hotel was extremely crowded. Due to this reason I assume they started doing a waitlist for the pool. My husband and I followed protocol and gave our cellphone number and waited for the text. I tried to use the pool 3 times during my stay. 3 times I was out on a waitlist and was texted 20 mins before the pool closed (6pm). When I told them about my concern during checkout asking for my resort fees to be refunded because I wasn t able to use the amenities, I was given a stern no and no other options were given. I would definitely not recommend this hotel based on that experience and this was my first stay here.