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Elinor Parnell

4 years ago

We are long time campers and have had numerous pop...

We are long time campers and have had numerous pop-ups and travel trailers. We went to Funtown to look at a Rockwood Mini-Lite like one our friends owned. We met with Ed Gentry and he showed us the model we wanted and was very courteous and professional with us. We took delivery and Troy did our walk-through and explained everything very well. The trailer we really like but we had difficulty hooking up the trailer with the Husky hitch we were sold with the camper. Ed followed up with us and I let him know we were having difficulty with the hitch. We decided to see how we'd do on a short trip. We again had difficulty with the hitch and I called Ed to see if the hitch could be adjusted to make the torsion bars easier to move. He advised that they come from the manufacturer torqued that way and couldn't be adjusted. I asked if we could upgrade to another hitch that would be easier to use. Ed checked and offered to swap us out of the Husky hitch to an Equalizer hitch and we just pay the difference. We did that and are very happy. Ed and Funtown have been very responsive to our needs. We are happy campers now! Thank you!

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