Lisa

Review of Coquina Center

If I could give less than one star I would. This p...

If I could give less than one star I would. This place is horrible and I never ever say anything bad about anyone ever... However, I am writing this review in hopes that it will save someone else from experiencing what we have. My mom was transferred to this facility from the hospital for short term care and rehab after a broken hip. I had only 2 hours to choose where she would go so I read reviews and chose a place close to my home. The staff was nice and helpful when my mother first arrived but as soon as they had the commitment everything changed. They were very hard to get in contact with and the receptionist transfers you to a neverending circle of voicemails in which your call is never returned. This leads to a feeling of helplessness and frustration. If by chance you get to speak with a person they are rude and seem to be bothered. My mom was there for 3 days and didn't receive physical therapy until the day before I had her transferred to another facility so that they could bill her insurance. She didn't receive pain medication like she was supposed to for a newly broken hip. She was given food that she was unable to eat even after requesting a soft diet. The staff places the call bell and the phone out of the patient's reach. My mother is alert and oriented and told me all of these things about her care. I could go on and on but the point of my review is to save someone else from all of this. Administration really should be aware of what is going on and do better. They never even reached out to me after my Mom was moved to inquire about her care etc... I should have known on the phone because when the "sales team" is explaining the facility they refer to your family member as "the customer"... I had a very limited time to choose a facility but hopefully this will help someone else choose. She is now at a facility where she is getting the care she deserves until she can come back home with me.