Chantal Latorre

Review of Chester County Spca

First of all I will say I am happy with the little...

First of all I will say I am happy with the little guy I had adopted. He's a very good kitten; affectionate, playful, loving. I adopted him yesterday which was Clear The Shelters day, July 23, 2016. I live an hour and fifteen minutes away but drove all the way down for this specific kitten. When I got there things seemed okay, I met one volunteer and she seemed really nice. Now the day before I had gone down I had asked if it was possible for them to hold two kitties for them so I could meet them and get to know them, they said they could not because it was first come first served. As I was waiting in line a woman pulled up with an empty cat carrier and one of the employees came outside to let her in the building which made me very confused since they weren't even open yet. Anyway, I went in to go pick my kitty out and felt a weird vibe from the whole place, there were only two volunteers there who were extremely nice and helpful, the rest were extremely rude. People were even told if they were not going to adopt an animal that day that they basically shouldn't be there what so ever. I was only allowed about five minutes with the two kittens I was interested in. The one had something wrong with his tail like it had been shaved off at the base, when I asked the woman what was wrong she could not tell me because she didn't know if he was shaven or if there was a problem with him so, I chose his brother. I was then told that in 7-10 days that i would have to bring the cat back down for his last vaccinations. I told them I live an hour and fifteen minutes away and that if it would be okay for me to take him to my vet to get his last vaccinations and have the paper work faxed down for proof. Right away they told me no, that this was a new law with them and I had to do it and that an hour and fifteen minutes isn'tisn't even that far. The woman then told me she was in a rush and told me to ask someone else questions I may have, which I thought was very rude. So I then filled out the paper work and waited for my name to be called. I felt as if everything was rushed and the pets weren't actually cared for. While adopting I was told my kitty was on medication but he wasn't anymore. There were also little children behind the desks helping these employees, they must've been volunteers but they seemed awful young. Paper work was given to these children and paper work was messed up and the wrong papers were given to me. After they basically got yelled at I received the correct paper work and was sent home with my kitty. Now I got home and was home for a little while with the new kitten and my one year old cat who I already have (which they knew about) and all of a sudden I get a call from the SPCA. They tell me they had made a mistake with my cat and that he was still on not one but two medications from a kitty cold that he has and that I would have to come back down the next day to get it. I was speechless, I couldn't believe what I was hearing. I told them how could a mistake like this be made? One the kitty needed his medication and two they knew I had another cat at home who can possibly contract the cold the new kitten has. I had asked them if there was anyway they could send the medication to me and I was told no that it wasn't possible. And so instead of having the two prescriptions sent to a vet for me to pick it up they send it to my email saying I could have it filled and pay for it out of my own pocket or drive back down to get it. I can't believe everything that happened. My vets office was closed, and even if they were open they wouldn't fill the prescription because it's against the law. So today, July 24, 2016 I had to go all the way back down to Philly to pick up his medication. When I was give his medication I was told the one I had to refrigerated, knowing I have an hour and fifteen minutes drive back I'm not even given an ice pack to keep his medication cold until I could get home. Will never adopt here again. I feel they do not care about their animals or the people who adopt them to give them forever homes!!!