Scott Griswold

Review of Grand Hyatt New York

The hotel was clean. The staff was mostly friendly...

The hotel was clean. The staff was mostly friendly. The valet parking that was $150 for 26 hours returned my car damaged. This rating is more about the lack of response to my damaged car. The valet service to a damage report (they asked me to fill out) and I was told the manager would call me the next day. The number I was given did not work and the email address bounced. I emailed customer service and called the hotel to speak with the valet service. Was told the manager would call me back. I called the hotel again and was also told a manager would call me back. I have not heard from them. With parking the one night stay was over $650. You would think an establishment that charges that would have the ability to help a customer. At this time they do not.