My friend is in care without consent in flag E.

My friend is in care without consent in flag E.
I got their phone number in order to make contact and each time I am very "astonished" of the "welcome" ... we will say it like that.
- no presentation during the hitch but a "yes!"
_ the staff speaks badly (they allow themselves to think only about themselves, and use an annoyed tone)
_ obviously lacks empathy.