It s unfortunate I can t give them 0 or Negative s...

It s unfortunate I can t give them 0 or Negative stars. Quite honestly THE WORST MORTGAGE company I have had to deal with. First off, all of my calls, whether daytime or evenings are routed to India, where I have to deal with a spotty connection or poor English. They say they will call back within 1 business day and I m still waiting a week to 2 weeks later. Secondly, I instructed them to address certain activities on my account and they continue to misapply the funds. I had to escalate to an Escalation Relationship Manager to address my issues. I didn t have a choice in mortgage companies because my previous company Ocwen joined with PHH Mortgage. However, if you are actively shopping for a rate be careful of this company as you will be unhappy with service response. It s why they are rated only 1.3 stars.