William Low

Review of Baltimore Gas and Electric

Moved into our new house with my pregnant wife. Go...

Moved into our new house with my pregnant wife. Got a "turn over" service scheduled so we can have power. I was given a RIDICULOUS quote time of 8am-6pm. So I had to take off work last minute. I was told that the service guy will call me about 30min before he came over. He never called. I waited and waited. At 5:30pm I called BGE back only to find out that the guy called the wrong number! And I had verified the number the night before with the cust serv rep. I asked if the guy can come back tonight, even offered to pay extra. They said I would have to re-schedule. So, another day off work and more time without power, water, nothing. A week later, they finally got it right and called the right number. I opened the door and greeted the service tech. He went around the house and got the power turned on. The whole ordeal took 5 minutes from start to finish and he never even stepped into the house!