Without respect with the customers

Without respect with the customers

Cell phone repair is really disorganized, I left my cell phone for repairs at 14h40 today and with a nice smile I asked "2 hours are enough?" And the answer "yes, of course, from 17 is perfect".

So, at 5:20 p.m. I come to pick up and I hear "sorry, I" FORGOTTEN "it, it is not yet finished, we need more 13 minutes, and I have waited until 6:00 p.m., wait 40 minutes, and suddenly comes" sorry, we need more 20 minutes "... that was really ridiculous, 3 hours and 20 minutes until everything was ready.

Wait 1 hour and 20 just because you forgot my order.

Please be very, very .... very patient because the German perfection does not work with this service. And you ask for a manager the information says women but I don't know, but of course she knows but with a good answer I got a name but is really disorganized.