Dionne Brown

Review of Haley Dodge

If there was a star rating for my service today it...

If there was a star rating for my service today it would be 00000!!! I am a firm believer in giving praise and not tearing down a company. However, customer service and experience is Key. Today I arrived based on me calling ahead for a battery install. An hour later I checked with the technician and was informed. It was almost complete and I should be out of here soon. Ok, with knowing I had time to spare I Informed the technician that I had an appointment that I needed to get to and needed to be done in a timely manner. Im appropriate at this point. 40 minutes prior to my scheduled visit I asked again, informed by the technician they are buttoning it up now with clarification, that translated to, they are almost done. I go back into the waiting area, noticing everyone who had come before me as well as some afterwards were gone. I walked out of the front door, came around to find my vehicle had not been repaired. The service technician ( working on the car) informed me I purchased the wrong size battery!!! Ok here comes the annoyance! I asked how long was this known, why did it take 1.45 minutes to make me aware and I was given multiple apologies and no sound reasoning. I became upset knowing I was going to miss my appointment made 3 months ago and asked if there was a driver to take me back to the parts store to get the appropriate size. My service guy not one time acknowledged what was going on. All knowing he had not kept me in the loop. I could have made arrangements way in advance if I knew this. Finally, we ( driver and myself) return to parts store. Manager as well as assistant manager assured myself and the driver this was the correct part based on manufacturer recommendations. Call placed to Dodge, very nice and professional driver spoke to initial service technician, informed him of the above and subsequently went back to dealership. At the time of arrival, I got nothing no apology, no nothing. Also the batter does fit. They needed the shop foreman to take a look and suggest the appropriate method with inserting the part. Finally, the initial technician comes over, never apologize but gave me more excuses about this after market part. I called Dodge before coming. The battery for dodge was no in stock however, informed they would install if purchased outside. All this to say. Its 1202 pm. Here since 9am. Still no car and oh the manager I asked to speak with NEVER CAME TO SPEAK TO ME!!! How unprofessional, time consuming, and inexperienced this location is. A simple this may take a while or even sensing my urgency an hour into the repairs and asking the mechanic how long or is there any barriers go a long way. Utterly unsatisfied customer!!!! (forgive any typos as I am standing in the cold watching ever step of this process)