L

Laugh Loud

4 years ago

I love my truck but the sales and service at Larry...

I love my truck but the sales and service at Larry H Miller Dodge Ram is terrible. I bought the oil change service when I bought my truck. I was told I would have 18 months to use the oil changes. At my last oil change, they confirmed that I had one more and just had to get it in before the 18 months. When I went to schedule the appointment a couple weeks ago, I was told that they had changed the terms of the agreement and that I had forfeited the last oil change by not getting in done in 12 months. I told them that was illegal. You can't change the terms of a contract after I've bought it. They refused to give me my last oil change which I'd prepaid for. They are LIARS and CHEATS. And their service takes HOURS for a simple oil change. Had I not bought that package I would have stopped going there long ago.
UPDATE: I contacted Stacy Barnett after he replied to this review. He made it right. He was very gracious and gave me the oil change I was due. It took longer than a day because I also had 2 recalls attended to at the same time. He gave me a loaner car so they could finish the work. I have no complaints against Larry H Miller Dodge now. Stacy is an upstanding guy and I thank him for doing the right thing.

Comments:

No comments