Caitlin McElroy

Review of VA Central Iowa Health Care Sy...

I have never met so many unprofessional employees ...

I have never met so many unprofessional employees all localized in one place. Some employees treat Vets and their problems like a joke. Don't want to take the time to listen to Vet's problems. Quick just to offer pharma drugs and move on. Patient advocates get so many complaints and nothing ever improves. Ignore important data when processing benefit claims. Witnessed them lying straight to a veteran's face. I'm sad to pay taxes for the horrible services they offer. This facility needs a complete evaluation from an outside source. I'm confident if this was done, 75% of their employees would be terminated. Shouldn't be judging veterans when employees cannot offer professional or reliable care.