I've been on hold on every possible number except ...

I've been on hold on every possible number except for 911 for over an hour, trying to get hold of their property division to try to get my son's clothes, which have been in their custody since his death in cells on June 16, 2016.
I called yesterday & did actually speak with someone in property who said she'd get back to me in 10-15 minutes; still nothing. Pretty sad when no one answers at our local police department!!