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Where do I start? I waited till today 9/30/18 to s...

Where do I start? I waited till today 9/30/18 to see if I would be calmer. Now I'm just more insulted I have not gotten any sort of reply. I stayed 9/19 till 9/25/18 with a large group of friends and family . We arrived at 1030am and didn't get into our rooms until after 630pm. You would think that was the worst part of the trip. Nope We were Robbed from a locked secure conference room that was said to have cameras. And I still have not gotten a follow up.at first I was treated with concern but was handed off to a security guard rep and treated like I was making the whole thing up.we were lied to and mislead from check in. We were ordered a $50 voucher for being inconvenienced towards a meal at the hotel. There were 3 of us in the room. Oh and somehow my name was removed from my reservation twice so I had difficulties getting a replacement key when my roommates were out of the hotel. They had to come back from an excursion because they wouldn't verify over the phone even though I had all of their information. The Carson does not have queen size bed although that is what reservations tell you. We requested adjoining rooms which was on the original reservation that was a disaster. You would hold some one with common sense after an hr or so would put us into rooms on the same floor close together.. nope... it wasn't until we got irate that anyone bothered to made a manager aware of the problem. Housekeeping appeared understaffed and overwhelmed and overworked. We could leave our room early in am and come back after 4pm beds not made no fresh towels so we made our own beds and called for towels. We were promised adjustments to our stay more dining credit and a refund of the first day reservation to all the rooms effected...we got nothing. My group sent and email I filed out an incident report and still no contact. I call the 888 number on the card that was given to me and no one seems to have a clue what I'm talking about. Stay at your own risk. Cheaper is not always better find a deal on the strip. Once Golden Nugget gets your money they don't seem to give a damn what happens to you.

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