We ordered a bed for my mother which she received ...

We ordered a bed for my mother which she received in November 2016 which was great as it didn't take that long...however....it arrived faulty, damaged and of very poor finishing quality. We are now still waiting on a replacement for a 78 year old with Parkinson's who has not been able to sleep in her home alone since without this bed. Have called many times for an update, 3 times last week alone to be told today the delivery team has been trying to get in touch as it's been ready since January and they will contact me in the next couple days to arrange delivery! Couple days?! Not good enough. When your market position is to supply a much needed and sometimes critical product for someone's day to day living and independence, after supplying a subpar product in the first place, they should be much more on the ball.