Brian Martucci

Review of MedStar Health, Washington Hos...

I was in recovery for 8 hours! There was no room o...

I was in recovery for 8 hours! There was no room open. They finally took me to the VIP floor after an entire workday of waiting. The people were great, but man, are they so overrun they need a new wing to handle demand?

They seem to overbook like airlines. The admissions person was nasty, spoke in a low voice, not in my direction, could not hear her, did not know if she said "all patients" or "patient Smith". So as she was walking away I asked her if I needed to go with her and she nastily said "are you a patient", yes, "then you need to come with me now!"

OK, how about my wife? My belongings? She was nasty nasty. Come on, I am going to get cut open for a serious spine surgery, how about a little grace, and some clear instructions.

Operationally this place is a train wreck. I had my surgery, it went fine, but the experience of the stay was horrible.