Brad Hauss

Review of GAINSCO

This company specializes in writing subprime insur...

This company specializes in writing subprime insurance. Hopefully, you never have to deal with their claims process & department if you are ever hit by one of their insureds as is the unfortunate case for me. Their claims handling process lacks communication and follow-up on top of very poor customer service. Fortunately in my case, no one was injured and the auto damage was fairly nominal (around $4k).

Their insured's work van backed into my company's new pick up truck and the driver along with all the passengers quickly jumped out of the van and fled the scene. Clearly, the owner of the van was either in the vehicle or had given permission to the gentlemen to use it for work as the men were on their lunch break at the time. An accident report was filed by police using the insurance card found in the vehicles and their insured was named the only party at-fault (along with the police filing a hit and run report).

The due diligence performed by Gainsco was poorly lacking of "diligence' similarly to their customer service. After a couple of months and lack of responses to my follow-up inquires, I received a letter via email stating, "there is no coverage for this loss or that this is not a covered loss on the policy" with no further explanation provided other than for me to contact my own insurance company to report the claim.

I understand this situation may be a grey area but is created by Gainsco as their target market is generally lower grade policies for higher risk drivers. On top of providing poor customer service during the claims resolution process and not thoroughly investigating the claim.

Someone else referenced on another review the fact that they make it "legal" for individuals to drive uninsured or under-insured that otherwise would not be able to drive at all; And after my experience I would certainly agree that seems to be the case on all accounts. They should be investigated and shut down.