Very very poor customer service when things go wro...

Very very poor customer service when things go wrong. My water softner was not installed correctly to begin with. When calling to report the water was not soft and obviously the water softener was noy working i was told to flush the toilet. Agent said that if the unit reads "softening", it's working. Called back because water was not softening. Had to wait 2 weeks for a tech. Tech came out tested warer, reset grain flow, set regen, said to wait a few days and it would improve. After waiting several days and getting on service schedule again the next tech reports that system was not installed correctly and was missing a gasket in the brine elbow. He didn't have the part to repair. Now waiting until Thursday November 7to get another tech to attempt to repair a water softener that was not installed correctly to begin with with in January. No efforts or concern to expedite a service call. Very disappointing.