Great views and everything you'd expect from a hot...

Great views and everything you'd expect from a hotel of this caliber (clean, very comfortable beds, all the amenities, etc.), but the customer service let us down. Obviously, things happen, but partly due to a technical failure, there was an extremely long line to check in, and even after we checked in after the 3 PM check in time, they informed us that our room wouldn't be ready for some time due to "high turnover", but they would be sure to text us as soon as it was available. Checked in with them half an hour later, and our room was ready by then, they just hadn't gotten around to texting us yet. Wow. And no offer to upgrade or discount or comp us a drink or anything for all of our troubles. A solid 4-star experience, but no more, unfortunately.