We purchased a vechicle there in early Aug. and ha...

We purchased a vechicle there in early Aug. and had a wonderful experience WHILE we were making the purchase. However after the fact not so much. There were no floor mats in the vechicle we bought and we were told they would order new ones and they would be sent to our house, After a month I texted the sales men and he stated they just came in would you like to come and pick them up, (NO we are an hour away) So he said he would send them 2wks later when they still didn't arrive I called and left a message for the used car manager to call me, left another message a few days later then left yet another with the receptionist thinking maybe she could get someone to call me back. The mats did arrive but I still have not recieved a call. Their prices are very good and they are very very busy. I guess too busy to follow up with a simple phone call?