Mark Thornton

Review of Galleon Hotels

This used to be one of our favorites, but this tri...

This used to be one of our favorites, but this trip was disappointing.

Staff were friendly and polite, although disorganised, slow & inexperienced. 3 people really should be able to serve 2x pints + 1 bottle of wine and a few glasses of water in under 5 minutes.

Cannot fault the quality of the restaurant food, The steak & chips were spot on, although felt the menu was a bit limited.

Our waiter had problems using the 'waiters friend' corkscrew, we had to ask for steak knives and extra plates for the sharing starter, things that really should have been second nature for a seasoned server.

There is a lot of black surfaces throughout the hotel, including handrails, floors and tables and they all felt slightly sticky.

The floorboards in our room were so creaky that if you sneezed in bed, the glasses on a table the other side of the room rattled and getting out of bed to go to the toilet in the middle of the night made so much noise it woke the other partner up.

The shower temperature had a mind of its own, the head was too heavy for the bracket and kept falling down.

The Buffet Breakfast was ordinary, nothing specifically wrong, just not really worthy of somewhere that used to known for great food.

Checkout was interesting, trying to hear the receptionist over the cleaner vacuuming around our feet while trying to pay the bill.

There were a couple of other niggly points, but I realised that I was actively looking for faults, so unfair to comment on those.

Normally, one or two annoying things wouldnt be enough for me to comment, and other than the very squeaky floorboards, there wasnt a a single thing to really complain about. We were really looking forward to the visit and a combination of all these things one after another, probably not helped by a large private event during our stay, made it a disappointing visit.

Like I said, it WAS a favourite. In order for us to rebook in the future, the owners will need to make some changes, we will book a room thats not in the main building, and the online reviews improve.