VERY QUICK TO SHUT THINGS OFF but is taking 7+ day...

VERY QUICK TO SHUT THINGS OFF but is taking 7+ days to get my new account started. I just moved here and They made me wait 5 days (even though they said 3) for an investigation that should not have even involved me. They mentioned the seller left a balance, yet I still had to wait?? Still no power and its been about a week. If you can use someone else