Janice Decker

Review of Bond Factory

Fantastic customer service. They stand by their wa...

Fantastic customer service. They stand by their warranty. I bought a pair of loppers over a year or two ago and they finally broke. They weren t expensive ones to begin with but they lasted through some tough use. They did a have a lifetime warranty so I called customer service. The lady was so nice, took my information, told me to email pictures and the receipt. I emailed the picture of the broken loppers but no longer had the receipt. They emailed me the next day asking if a replacement lopper would be ok since the original was no longer available. I said yes and it was sent Fed Ex! All the customer service people were extremely nice. What a wonderful experience and company!!