I give this place zero stars

I give this place zero stars

I came in to get a front fender liner repair. I looked it up on YouTube and it seemed like an easy fix but unfortunately I am on a road trip and do not have the tools to do it myself.

I decided to take it to a Toyota dealer mechanic shop knowing it would be more expensive than a mom and pops but I wanted to make sure it was done the right way. Well it took four trips to the dealer to fix it and I ended up telling them what was missing. And we re talking about screws and extra parts and improper installation. After four trips, six hours of commuting, and six hours of waiting, I think my car is fixed.

I decided to talk to a manager because this was beyond bad service and it could be a dangerous situation for me on the road. Basically he told me it was too late because my car was already done. He did offer other services if they come up but that is not why I complained. I was expecting him to at least ask me who worked on my car to ensure this issue doesn t happen again. The service advisor blamed it on a language barrier with the mechanic. This is not an appropriate excuse because it is used to transport lives and loved ones.

If it wasn t for YouTube, I would not have known better. I would not recommend going here and trusting them to ins . Don t bother replying to the email they send about your experience. They won t reply which is why I wrote my review on Yelp .