David Loebsack

Review of Mhelpdesk

We ve been shopping around for a field service pla...

We ve been shopping around for a field service platform for a while. mHelpDesk seemed to be the best fit, but we couldn t really tell until we signed up for their unlimited plan, which opened up all the platform s features.

We poked around the app for a day and realized it wasn t for us. There's a lot of great functionality in this app, and we really wanted to love it. But another app (which is designed for companies specifically in our industry) contacted us and offered to do some custom development to meet our needs, so ultimately we went with them.

When we cancelled our subscription, the customer service team offered us a full refund since we had only used the app for a total of one day to poke around and sync the app's data with our other platforms. They asked a lot of detailed questions about what kind of functionality we wished the app had, and seemed to really care about making the app experience better.

Even though the app didn't work out for us, they seem like a great company!