Was shopping around for a new Tahoe LT and had pre...

Was shopping around for a new Tahoe LT and had previously been to 4 other dealers. This happened to be the last dealership I visited prior to making a final decision and to be honest-- we were already settling on the idea of buying it from another location because we couldn't find a Tahoe with the necessary features I wanted at a good price.

The showroom and inside the dealership is very clean and there was quite a few people there but the atmosphere wasn't loud. It gave off a very chill vibe which I liked.

Upon entering, Angelo (sales consultant) greeted us warmly and asked what he could help us with. Told him we were curious and wanted to check out a Tahoe LT we saw online. He pulled up the one we saw online to confirm which one we wanted to see, grabbed some keys, and took us to their storage lot where they store much of their inventory since the dealership lot is small.

When we pulled up to the Tahoe, she was beautiful. White exterior black interior. Black bow tie emblem. AND she turned out to be a Z71 model! Better suspension and overall made for off roading. I'm the kind who likes a clean and luxurious look but I do love a manly looking car--big and a little rugged at the same time.

Went back to the dealership to discuss our next move. The incentives and rebates were posted to expire on May 1, but they had informed us that it's actually to expire the end of the month (4/30) which was that day and it was only 2 hours prior to closing. First off- we weren't ready at that exact moment to purchase because we still had to finalize some things on the bank end. Secondly- if the expiration date says 5/1/17-- then that means they have to honor that even if they say it's actually 4/30/17. Mind you- all the Chevrolet dealership websites said 5/1/17. This whole conversation, Angelo was very understanding and never pressured us and was merely informing us and I understand he was doing his job. I never once felt that Angelo was just trying to sell. In fact-- he kept it real with us the entire time and was a joy to converse with. The sales manager Brian came over and we talked about the situation. He agreed and honored it. He drafted up an invoice for us to take to the bank to finalize anything needed on that end.

Monday 5/1 came and we went back around 2:30 in hopes of drafting up the contract, get back to the bank, then back to the dealer to take her home. Turns out Angelo went home sick but placed us in the expertise and care of Oliver. Oliver was amazing as well. Another chill, no pressure, vibe. We went to gas up the Tahoe, drive it around a bit, and look it over. We did find a problem with the 2nd row light. The ceiling panel was lop-sided and lower/drooping on the right side of the light and roof. Oliver would inform service as he or some of the other guys didn't want to try to fidget or pop it up themselves. He wanted to make sure it was done correctly. Oliver sat down with us and we starting signing papers. He fully explained what we were signing for and again this process was smooth.

Once Oliver's part was done, we stepped into the office of the Financial Manager-- Jonny. This part of buying a car is the most daunting and mentally draining but talking and dealing with Jonny was pleasurable! It was like talking to an uncle. He made us laugh and was very easy to talk to. Yes while it may be part of the job-- it also felt genuine like that's how Jonny is as a person. There were of course points in the process where Jonny had to do his job but he never pushed us to the point of annoyance. If we said no it's okay two times-- he stopped asking and we kept it moving. We really appreciated that.

Tuesday 5/2: Came back around 4pm and Oliver greeted us and showed us my Tahoe. She was detailed and cleaned. Service was able to fix the roof and light issue! We finalized the exchange with Jonny.

Overall, a car buying experience in general can be long, tiring, and even annoying but the guys here made it very enjoyable. Shout out to the amazing service of Angelo, Brian, Jonny, and Oliver!