Review of Hilton Worldwide Edinburgh

4 years ago

Terrible hotel

Terrible hotel
We went for a family day out and an overnight and to finish it off we booked breakfast,
They told us we had to book a slot for breakfast because of covid restrictions so we Booked for 9 am , we were given coffee when we first went in and then we sat and waited an hour , so I asked a member of the waiting staff , she rudely put her hand up to me to tell me she is busy and then walked on, something as a 55 year old women have never experienced such rude service in my life. I then spoke to the restaurant host , who told me they had overlooked our sheet and would have breakfast out in 5 mins , another guest then appeared and was served within 10 mins while we still sat waiting it
Was now 10.30am. We then decided to leave, without an apology from the restaurant or reception of the hotel.

I am not usually one to leave a review but honestly the service has been shocking.
*Still not been refunded for the breakfast*