Probably the worst service I've ever had. As much ...

Probably the worst service I've ever had. As much as I love leica, I'm strongly considering why I should continue using this brand.

Shipped my lens in and called 3 and half weeks later to see if they had received it. When I gave them my serial number they asked me half dozen times if "I'm sure I have the right serial number?" YES! I'm sure.

Come to find out they had lost the box in their own warehouse for the past 2 weeks. She apologizes and says that the whole factory is behind due to training of new people. Whatever that means, I'm just glad my lens hasn't disappeared.

Over the course of the next 4 weeks they originally told me the focus was off and that they could fix it and return in 5 weeks(8 weeks total). Because I said I needed it to shoot a wedding in June.

So I call on Monday 3 weeks later and the receptionist tells me they have completed working on my lens and should have it shipped to me by Friday.

I'm thinking,5 days to repackag and ship huh? I guess as long as it's finished I'll be patient. But the next day(yesterday) I receive an email stating that my lens has no issues and needed no adjustment???

So I call to talk to someone. I have to figure out why my lens with "no issues" is still in the shop after 3 weeks if it was working fine.

So the parts lady(in a very not my fault tone of voice) with out ever taking my name or the serial number or any info tells me, "the invoice says there's nothing wrong." She even puts me on hold and goes to find her copy to read me what the note says.

So I ask her "why if the lens has no issues, hasn't it been sent to me yet?"

Her response "well that would have to do with our shipping department. Would you like for us to send it back to you?"

I'm thinking "no, because I bought a 1200 dollar lens that I like knowing is in the shop rather than having in my camera bag."

"YES! OF COURSE I WANT YOU TO SEND IT."

Her "well if that's what you want then OK. I'll ship it out tomorrow."

What the heck is going on. I was under the impression that you have so much going on that you barely have time to ship out a lens to now you're telling me info about my lens without every taking my serial number or details and you can ship it tomorrow if it pleases me? What the heck is happening?

You have to do better than this. This is leica correct? This is the greatest camera system correct? Why don't you have pride in what you do? I would expect this service at a ghetto McDonald's but leica usa??