Using TicketCity was the worst experience I've eve...

Using TicketCity was the worst experience I've ever had with a ticket service. I have a daughter that was going to participate in the band her first year at a football game. I purchased tickets with TicketCity months ahead of the event. 2 weeks before the event I inquired as to why I don't have the tickets and the guy said that TicketCity has up to 2 hours before the event to issue tickets. I inquired 4 days before same answer and the again the day before and Michael was no help at all he just fueled my frustration more I asked to speak to a supervisor and he said that their supervisors don't know how to handle customers and that he was the only one that can help he also said there are no refunds. Same day of the event still no tickets and I'm getting upset because I'm thinking that I have just been scammed by TicketCity. I called several times today the day of the event and it sounded like someone picks up the phone and then hangs up after a long wait listening to elevator music. I tried a 4th time and finally Marissa answered I wanted to vent my frustration with her, but she was too professionally nice. Marissa informed me that the seller of these tickets have been unresponsive for their request and she gave me tickets to the game, but at different seats in the stadium. I had originally ordered 50 yard line tickets, but I settled for corner end zone tickets because I needed to see my daughter. I have to travel to get to this game and if I get there with TicketCity's 1 hour before the event policy I am taking a risk if I get there and no tickets I'm just out of luck. My friends that ordered from Stub Hub and TicketMaster got their tickets on time with no hassle. I will not be taking a chance using TicketCity again. If you want to gamble with TicketCity good luck.