Abbi Wilson

Review of RNL Management

I rented through Haus properties (managed by RNL) ...

I rented through Haus properties (managed by RNL) last year and recommend anyone who is potentially signing with this agency to not bother.
Firstly, when moving in the property July 2019 the property was almost inhabitable, it was dirty (even though they had claimed to have had professional cleaners in), broken furniture and masses of rubbish outside the property (attracting vermin).
There were approximately 15+ maintenance jobs reported when we moved in- these jobs were very slowly done, with us having to keep asking for them to be completed (both through a number of emails and attending the office on multiple occasions). At the end of our tenancy there were still outstanding jobs to be done.
One housemate ended up buying her own chest of draws and desk as the ones provided were broken and after months of asking and multiple maintenance workers attending, she provided her own as it was hindering her fully moving in (she received no financial refund or apology for this). This is not acceptable in a property they claimed to be 'furnished'.
The communication between the maintenance team and the office staff is diabolical.
As well as the bad service throughout the tenancy, after our tenancy ended it took almost 3 months to receive our deposit back. We were told multiple times our deposit had been sent off and was about to be sent off however I only got it back after going to the office myself and collecting it. Again, the communication within their own office was shocking, I was told on multiple occasions I would receive a call back and never did. As this deposit was the full amount I struggled to understand what the delay was, however the office staff just delayed and came up with excuse after excuse to why we couldn't have our deposit.
Overall, RNL are so unprofessional, I am currently renting with Sugarhouse Properties and have not had any issues, it is refreshing to be with a company who don't take advantage of the fact you are a student.