Charles Wheeler Review of Linvilla Orchards
This review has more to do with the staff they hir...
This review has more to do with the staff they hire and tolerate than the products and other environment. So otherwise it would be a 3-4 star.
I bought a couple small items, small potatoes (literally), and some marked down plums.
When I went to check out there were two sides to the outside station, with the right side seeming backed up. The left side had a young female african american but she didn't say she was open.
She seemed to take a minute or so longer and I wasn't sure what she was doing, so I didn't make an effort to go to her side of the line. Out of respect.
So she finally says "You can come over".
I go over and hand my items, making small talk with she made no response to. You can tell when someone is being unfriendly to you, but you don't always know why.
So I got my total. I paid and walked around.
I then saw the receipt,.which is very small and not good readable quality. It showed the I had bought corn at 3.99 and the potatoes.
I didn't buy corn, but 3.99 was the original price of the plums. Before being on special at 2.99.
So I looked for the original cashier to let her know. I was trying to find the original so as to not embarrass her if she just made a mistake. I feel like basic respect can be to let the original person address an issue, and not bring it to everyone's attention.
I saw her and called out "Miss, I need you take a look at my receipt". She pretended to be too busy, and walked away. Again when you feel like someone may be being unfriendly to you, you may be right.
So I said "Miss! I believe I got overcharged." "Can you take a look at my receipt?".
The other young women working had their mouths drop, because they could see how I was being extremely polite and she was being extremely rude.
So one of the other young women said "Sir, did you need help? Do you think you got overcharged?".
And the original decided then was the time to actually speak and said "No he didn't.". But she didn't address me, or give me even the most basic respect.
She proceeded to explain that she had rang it up wrong, then voided, then corrected it.
So the receipt showed the wrong charges.
But at the bottom of the receipt, where unless you worked there you probably wouldn't know how to read it being it was also tiny and had faded spots in the numbers, it showed a void and a total.
I probably wouldn't have written this but honestly in today's culture, people are expecting the basic amounts of respect. And when you go out of your way to give it, and receive the opposite in return, it really goes a long way for shopping somewhere else.
Along that, I may have also not left this but I called and spoke to Joyce who said she was a manager to let her know.
She was nice and listened, but what didn't sit well in the exchange is when you explain everything as I did above and you are told "I'll talk to them, but honestly I've never had a complain about their attitude before."
In the world and in customer service, where you meet people, you need people who are one competent, plums as corn which wouldn't have been a big deal, and two show even the most basic of respect to others who have clearly given them more than they showed they deserved. I'd be hard pressed to believe that this was a first time, maybe I'm just the first to follow-up.
So if you go, be prepared, and don't feel alone if you don't feel like you were valued or showed the most basic respect.
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