Twyla Kemp

Review of Palms Casino Resort

I have been to many hotels and this by far is the ...

I have been to many hotels and this by far is the best hotel I've ever been to. Staff is extremely nice, helpful, friendly and informative. My room was had an amazing view and was very clean. The only bad experience I encounter was with a female Hooter worker. She acted as though she did not want to take my order at the bar in back by the pool. She had a nasty attitude and I noticed she was that way with most of the African American customers. But with other guest she was bubbly and friendly. I still tipped her but she made me never want to visit the hooters in the hotel. They could use more front desk staff as check in was EXTREMELY slow almost an hour wait. But overall my service was AMAZING!!!