Clayton McKinney

Review of Perillo BMW

Snobby, rude, poor service, horrible uneducated se...

Snobby, rude, poor service, horrible uneducated service advisors. Sales might be nice, but three times I ve taken my 328ix for warranty service and am treated poorly. Unless you own a 150k+ vehicle and/or willing to spend a bunch on service, you re not important to them and they will make it clear another client is more important. In addition to the rude service, they misdiagnose issues into something that costs you $, warranty or not. They once tried to charge me $180 just to look at why my breaks they installed are squeaking and I m still under warranty!! Save yourself frustration and take your baby to somewhere that actually cares, it ll be worth the trip to the burbs.