Margaret Cassidy

Review of The Wyndham Hotel Philadelphia...

The room was great! The front deskk personality c...

The room was great! The front deskk personality could use drastic improvement. That first night I tried to order room-service about 6 pm and I was told the dining room was closed. I had to ask Why for the clerk tell me there was a private party that they were catering.

I needed some ice so I followed signs for vending/ice machine...there were vending machines but no ice machine...looked like it had been ripped out. I took the elevater to the next floor....ice machine broken. Went to the next floor where i finally found a working ice machine.

2nd day I had eaten enough in the day so I had no need to go to the hotel restaurant nor order room service...but third day about 7:00 PM I tried to order room-sevice again only to be told it was closed AGAIN!

I have stayed at other hotels where if hotel restaurant was closing or going to be closed, the front desk called every guest to announce the closing or time they were closing.

This was supposed to be a 3.5 star place to stay...I think not. I can't say this for every Wyndham hotel; just the one in Mount Laural.