Ryan Penney

Review of Cross Sound Deli

Spend tens of thousands of dollars every year on t...

Spend tens of thousands of dollars every year on the cross sound ferry and use the services 2-4 times a week. We use the standard booking procedure online and put the exact model, cab, bed length needed on our trucks. Today we were hassled by "Chris" on the New London side because one truck was 22' and the other was 21'. Again we book with the standard online system and never have been hassled. After a heated argument with "Chris" we measured our trucks ourselves. One was right at 20' and the other one was right under 21' with hitches removed. So basically you have liars measuring vehicles trying to force us to pay more and then kick us off the boat. Very unprofessional and frustrating on how much we spend on the CSF every year and then get hassled by a standard F350 being a few inches over 20'. Either fix your online booking system or train your one employe better on standard truck sizes and dealing with customers.