Manuel Tous

Review of Fountain Auto Mall, ACURA-BUIC...

This is my 4th Acura with Fountain Acura. My sale...

This is my 4th Acura with Fountain Acura. My sales rep for the last 2 purchases was Tom Harris. Although Tom obviously works for the dealership, he makes you feel like he is on your side during the negotiation phase of the process. He is clear with his communications, friendly (while respectful) but mostly very knowledgeable of the products he is selling. This is VERY important to me and it should be to you as well. Tom will not try to sell you something you do not need or want. He helped me find the right vehicle for the right price and I am very satisfied with my latest purchase. He even helped me decide by going the extra step and having me check other vehicles (even non-Acuras!). This made my decision much easier and I am very happy with my new MDX.

If you are in the market for any Acura, new or used, you will be hard pressed to find a better sales rep. than Tom Harris at Fountain Acura.

As for the time it takes to get in-&-out of the dealership with your new car, be prepared to be there a while. From my perspective, this is not the sales rep's fault at all. There seems to be a lack of communication between the finance team and the customer. While Tom was taking care of getting the car detailed and fueled for delivery, the finance guys were sitting in a room laughing and joking around while we just sat and waited. It wasn't until Tom returned that they started working again on my papers. For this, I ask Fountain Acura to consider doing a better job of getting the customer in and out as quickly as possible, or at least keep the customer better informed about the reason for the holdup.

The dealer, while one of the smaller Acura dealers I have seen, is always clean and the employees are friendly.

I would make the suggestion that they create a smoking area away from the entrance and customers. In this day and age, people detest having to walk through a cloud of cigarette smoke in order to enter or leave a building. When that smoke is coming from the employees, this is very unappealing as well as detrimental to the appearance of said business. Twice I wanted to walk outside to take in the sun while I waited, and twice I had to walk back inside because 2 older gentlemen employees were standing right by the door smoking. This is an easy fix and could be addressed immediately and with zero expense to the dealership.