myra marish

Review of Don Jacobs Toyota

If there was the ability to do a negative star rat...

If there was the ability to do a negative star rating then this store would rate very well. I visited this store for the first time with my mom who has leased a Toyota consecutively for the past 3 cars. She wanted to continue with a Toyota lease because of the quality of the vehicles and service the service department provides. However the car buying experience begs to differ the quality of service for Toyota s standard. The last car purchase at Andrew Toyota was so bad she decided to go to the Don Jacobs.

We started of with a great salesman He did a great job with introduction of the car she that she wanted and had a great test drive. My mom was very excited about the car and wanted to discuss numbers for a lease purchase. This is where the horrible (will be reporting to the BBB about their practices) started.

During negotiations we were introduced to the female sales manager (that has been there for 10 yrs) and was told that her Toyota financed vehicle 2015 sienna van with 7200 miles was worth fair trade value of 19500 based only from Kelly blue book value (and my mom was given 21000 for the trade at another dealership which was average KBB value) and we were told buy the lady sales manager that her Toyota financial lease payoff that was printed off was 23800 for payoff and the TRUE ACTUAL payoff was actually 21940. Surprisingly, it appeared that they were trying to get a profit off the payoff on the loan by telling her that her payoff was actually higher than what it was and giving her a low ball number for her trade which was in good condition with very low miles, and wanted to keep her at the same payment for a vehicle that was cheaper than her current vehicle. Sounds like price gouging to me and taking advantage of a Senior citizen that was loyal to the Toyota brand.

Having a family member in the automotive business for over many years, working with my mom even noticed that this was beyond bad business and disrespectful to their profession.

Be very knowledgeable about your vehicle before going in, know the true numbers before you go in, ask a lot of questions, take someone who knows the business inside and out, beware of the snakes and DO NOT shop here unless you choose to get worked over and robbed out of your money.