My personal experience was sad and bad as my 14 ye...

My personal experience was sad and bad as my 14 year old dog had to be euthanised....but....the respect offered by staff on the day and the fact I received a handwritten sympathy card in the mail afterwards showed true empathy. But even more so on the day being upset I completely forgot to pay the account but staff didn't even contact me until 1 month afterwards to allow me time to heal...then the account was surprisingly small!! (comparatively).