Christopher Shaul Review of RockAuto, LLC
Talk about dealing with some terrible customer ser...
Talk about dealing with some terrible customer service. Ordered 3 parts at 11 am PST (Thursday Feb 17th, 2017) to be delivered next day. Rockauto doesn't tell you when the parts will arrive until after the parts have been shipped. We'll I received 1 of the parts the next day (Friday 18th) I got an email late in the evening the Friday that I would receive the rest of the order on Monday 20th. I called to get a refund for the next day shipping and was told that I wouldn't get the refund. Not only that I realized that Monday is Presidents Day a holiday and will not receive parts I ordered next day. They will now arrive 5 days later Tuesday (Feb 21st). I called back and got the same treatment, not only that and what I'm really disappointed in is that the Rockauto Customer Service rep kept interrupting me. I asked him to stop interrupting and that I wasn't interrupting him. He didn't stop. I asked to speak to a supervisor and he then told me no. I asked multiple times to speak to a supervisor with the same response. What a dousch Nozzle! I will never recommend Rockauto to friends, family or business friend. I own a number of heavy trucks and would buy maintenance parts from them through a business account, that relationship has just came to an end. I never had issues before from Rockauto, I'm dumbfounded about how I was treated. Good luck Rockauto, I'm sure losing my business won't effect you. I'm done!
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