Mark Mansour

Review of Backroads

This a dishonest company! Do not book a trip with...

This a dishonest company! Do not book a trip with them. I requested a cancellation well over 75 days from our trip due to a medical emergency (foot injury and emergency surgery). Backroads did not process the request (despite multiple calls and emails) until we were 60 days out from trip which doubled the cancellation penalty from 30% to 60%. Then they offered us 40% penalty still 10% more than their cancellation policy allows. Very dishonest people!

Update....they have now backtracked and say they will honor the 60+ day cancel penalty. They made NO concession for my medical emergency which included crippling foot surgery. A little better but still NOT fair!

Service: Private tours